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Order FAQs

Q1: Is it safe to purchase via the Internet?

Yes. We partner with top e-commerce services providers in software industry to ensure your online purchase is fast and safe. Online orders are transacted via secure encrypted Internet connection. No private information will leak.

Q2: What kinds of payment options do you offer?

We offer numerous customer payment options including: PayPal, Visa, MasterCard, Eurocard, Alipay, American Express, Diners Club, JCB, Credit/Debit card (Payment information by Fax), Discover/Novus.

Q3: Am I entitled to a refund?

Considering our partners’ policies, we allow 30 days to refund or exchange your product. Should it exceed more than 30 days, refund/exchange is no longer allowed. To learn more detailed info, please check our refund policy.

Q4: Does the price include value added tax?

Your payment does not include value added tax. You may need to pay VAT varies by country.

Q5: Can I get a CD package when purchase your product?

Your payment is for registration Email/code ONLY, not a CD package.

Q6: What if I was charged twice for the same product?

If you were charged more than the price you should pay, usually due the duplicated order submissions, please email us with order details. We will refund the duplicated payment to you within days.

Q7: How can I cancel the recurring annual payment for Any Video Converter Pro?

If you want to cancel your recurring annual payment for Any Video Converter Pro, please contact our support team. We will help you cancel the recurring annual payment.