Thanks for purchasing our products at www.any-video-converter.com operated by Anvsoft. For any reasonable order dispute, Anvsoft welcomes customers to contact the support team at support [at] any-video-converter.com (replace [at] as @ before sending a message) to submit an application.
Before deciding to purchase the full version of the program, we encourage you to download the free trial version to see whether it meets your needs. Anvsoft offers 5-day money-back guarantee on the monthly and the annual subscription, and 30-day Money Back Guarantee for perpetual plan. Refunds & Exchanges will be approved within 5-day and 30-day Money Back Guarantee only under the accepted circumstances below.
Anvsoft offers refunds & exchanges for the following circumstances within 5-day and 30-day Money Back Guarantee:
1) You accidentally purchased the same product which you already had, the duplicated one can be refunded.
2) If you purchase the wrong product, and then purchase the right one within the refund period, the wrong order can be refunded.
3) No registration code received after placing the order, and no response from the customer service within 24 hours.
4) Software purchased has technical problems, and no solution has been provided within 30 days.
Once a refund is issued, the corresponding license will be deactivated. Please uninstall the software and remove it from your computer.
The refund & exchange are not allowed in the following situations:
1) Did not read the product description before purchasing and thus resulting in dissatisfaction with the product's functions/compatibility. We encourage our customers to read the product description and try the free trial version before making their final purchase decision.
2) Did not receive the registration code but never asked our support team for help before requesting a refund.
3) You purchased the wrong product and then purchased the right one from another company. Or you purchased the wrong product but did not submit a refund or exchange request to the right product during the refund period.
4) You request a refund due to the price difference between different regions or different vendors.
5) You changed your mind after purchasing.
6) You encountered terminal technical problems when using our products, but refuse to provide any information or cooperate with our support team for further troubleshooting.
7) Your order has exceeded our maximum refund period.